Business Solutions
CALL CENTER SOLUTIONS
Our phone systems offer a range of features that are ideal for call centres, including call routing, real-time monitoring, and integrated CRM capabilities. These features enhance efficiency by ensuring calls are directed to the right agents providing valuable insights into performance Hiring call centre services allows businesses to focus on their core operations from professional support, customer satisfaction, and cost savings. With our Call Centre software and systems, you can streamline communication and elevate customer service experience.
Call queues –
don’t miss that call
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Call queues to individuals or groups. Guarantee no calls are missed.
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Advanced queue strategies such as Round Robin & Hunt by 3s.
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Agents can answer calls from anywhere – at the office or remote.
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Call back option as overflow during busy times.
Call recording and
staff training
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Record calls for legal and quality monitoring purposes.
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Train agents during a live call with Listen in and Whisper.
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Use Barge in to take over when needed.
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Ticket responses can be monitored centrally.
Check service levels
with reports
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Check agent performance with the built-in reports.
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See longest wait time and abandoned calls.
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Get reports on SLA and call back statistics.
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Switchboard / wallboard for real-time monitoring of queues.
