CALL CENTER SOLUTIONS
Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called without being transferred multiple times.
The reward for providing an efficient customer experience – more sales, happy customers and better reviews!
Our solutions integrate call center software features that help you satisfy the most demanding of customers. Increase customer satisfaction with localized support and time zones, and benefit from a global workforce that’s always connected.
INTEGRATED CALL CENTRE
SOLUTIONS
Call queues –
don’t miss that call
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Call queues to individuals or groups. Guarantee no calls are missed.
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Advanced queue strategies such as Round Robin & Hunt by 3s.
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Agents can answer calls from anywhere – at the office or remote.
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Call back option as overflow during busy times.
Call recording and
staff training
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Record calls for legal and quality monitoring purposes.
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Train agents during a live call with Listen in and Whisper.
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Use Barge in to take over when needed.
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Ticket responses can be monitored centrally.
Check service levels
with reports
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Check agent performance with the built-in reports.
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See longest wait time and abandoned calls.
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Get reports on SLA and call back statistics.
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Switchboard / wallboard for real-time monitoring of queues.
